International Teleconferencing Skills
Canning Professional’s International Teleconferencing Skills program focuses on the key principles and techniques that optimize performance in international teleconferences.
A teleconference must be well set-up and effectively managed. Participants must know their responsibilities, be well prepared, and communicate clearly and pro-actively.
Participants learn how to catch more of what is said while interacting clearly, assertively, and persuasively.
We train participants how to manage both people and tasks as teleconference facilitators or site leaders.
We help participants deal with cultural, behavioral, and language issues.
We always customize the program content to the exact and unique needs of our participants, but programs usually include the following:
- How to prepare and “be ready” for a telephone/video conference
- How to adapt to different cultural expectations and communication styles
- How to interact proactively
- How to “catch” more of what others say
- How to state points clearly, simply and concisely
- How to summarize information/opinions
- How to state points logically
- How to be assertive, but polite
- How to disagree directly, but politely
- How to be more persuasive
- How to handle “difficult” people
- How to plan telephone and video conferences: objectives, agendas, attendees, etc
- How to open and close the telephone or video conference appropriately
- How to keep the discussion on track
- How to continue to improve after the course
Whether participants are about to attend their first teleconference or are experienced facilitators in need of new ideas, Canning Professional can quickly improve performance and help participants achieve their business goals.
International Presentation Skills
International Negotiation Skills